Respond with clarity, not confrontation
Guidance for businesses responding to reviews published on Yell. Open Record is designed to give businesses a structured place for a response, relevant chronology, supporting context and the current outcome.
Recommended process
- Preserve the original review.
- Check the review platform's reporting options.
- Gather relevant evidence and dates.
- Write a concise factual response.
- Publish appropriate context without unnecessary personal information.
Build a public response record
Create an Open Record →Your Open Record can give future customers a single page where the response and supporting context are presented together.
Open Record provides a structured publishing and moderation platform. It does not decide which party is right. Search engines decide whether and where pages appear in search results.