Google Review Response

Sofia Grace Advertising Source: Google Review Reviewer: Google reviewer Published Last updated 22 September 2026

Original Review

★☆☆☆☆

"Poor communication and never turned up..."

Business Response

Sofia Grace Advertising has published a response with supporting context, a timeline of contact and evidence summaries so readers can review more than one side of the matter.

Timeline

12 Aug
Customer placed order.

15 Aug
Customer contacted us.

18 Aug
Review posted.

22 Sep
Open Record published.

Evidence Supplied

Screenshot of original review
Email/contact notes
Internal service record
Resolution notes

Resolution

Current status: response published. Right of reply remains open for relevant parties.